304 North Cardinal
St. Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

Terms and Comditions

Our Terms & Conditions

Welcome! FFAO, LLC provides services to you subjected to the following conditions. If you visit or shop at FFAO, LLC. you accept and confirm the terms and conditions (please read carefully). When you visit or purchase from any business affiliated with FFAO, LLC. whether or not this business is included on the FFAO, LLC. website, you will be subject to these guidelines and conditions. FFAO, LLC. reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you read them carefully each time you shop on our site..


It is our mission to ship your products as quickly as possible. However, if necessary, we will make every attempt to help you cancel your order. Many of our products ship direct from the manufacturer to you. So, in the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that your order has yet not been shipped. Once we have the confirmation that your order has been canceled, we will credit your account.

Entire or partial orders can be canceled within one hour of the placed order. Cancellation fees may apply, depending on order processing. Orders cannot be canceled after the manufacturer has processed or shipped the items. Requests to cancel your order can be accepted by calling a customer service representative Toll Free at +1 813-282-3712.

 Cancellation requests will NOT be accepted by form of email. Once you speak with a representative and confirm that your order can, you will receive an email confirmation. Your order will remain “In Process” unless you receive a confirmation via email that your order was canceled.

If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessed. Please contact Customer Support for return instructions.

Complying with our Free Shipping Over $99.00+ policy for qualifying orders/customers, please be aware that if any item from your order is canceled at any time throughout processing, leaving your subtotal below $99.00 with canceled merchandise, applicable shipping fees will apply.

We cannot cancel orders in which we have received a deposit towards the full purchase price. Layaway payment plan orders cannot be under any circumstance modified/edited or canceled. Payments received towards a layaway plan are non-refundable and cannot be carried over to a new order.

Any order that has been rushed or expedited is considered a final sale and cannot be canceled, modified, or returned.

Any custom, made to order items cannot be cancelled. They are considered non-refundable, final sale items.

Copyright and Trademarks

All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of FFAO, LLC. or its content suppliers and is protected by the United States and international copyright laws. The compilation of all content on this web site is the exclusive property of FFAO, LLC. All software used on this site is the property of FFAO, LLC. or its software suppliers. All terms above are subject to the protection of the United States and international copyright laws. is  marked on our site as registered trademarks of FFAO, LLC. or its subsidiaries.

Tax Policy:

FFAO, LLC is required by law to collect sales tax for all online orders in the following states: NY, NJ, & PA and any state where there is a specific revenue level reached and we are required to collect State Tax.  All tax is collected only where required by law. Without prior notice or consent sales tax rates may change and/or become due at any given time & may vary by county. Check with your local government website for current sales tax rates and to review the law. All quotes that are issued are subject to current local & state states is applicable. 

Damaged Merchandise

Please inspect shipments immediately upon receipt. Many of our products are fragile and may sustain damage during shipping, even if the carton appears to be in good condition. If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Be sure to notify both the carrier and FFAO, LLC. within 7 days of delivery to report the damage. Please keep all packing materials. FFAO, LLC. will pay the return shipping fee for products that are received damaged. If the damaged product is repairable with replacement parts, these parts will be shipped at no cost. FFAO, LLC. will not be responsible for expedited shipping of any replacement parts or products. If you would like to return the damaged product with no replacement, the return will be subject to our standard return policy.


All content on this website, including, but not limited to, any advice that may be given to you over this website, are provided “as is” and all use of this website is at your own risk. FFAO, LLC. Disclaims, and you hereby waive, any and all warranties and liabilities of FFAO, LLC., whether expressed or implied, arising by operation of law or otherwise, with respect to this website and any content on this website, including, but not limited to, any: (a) implied warranty of merchantability or fitness for a particular purpose; (b) implied warranty of non-infringement; and (c) claim in tort (including negligence). Without limiting the foregoing, you acknowledge that FFAO, LLC. Does not represent or warrant that this website will be accessible without interruption or that this website or the server that makes this website available are free from errors, defects, design flaws or omissions or from viruses or other harmful components.

FFAO, LLC. Does not warrant the accuracy, integrity or completeness of the content provided in this website, including any advice or other similar information obtained by you from us or through this website. FFAO, LLC. Does not make any representation that the content provided is applicable or appropriate for use in locations outside of the united states.

FFAO, LLC. may display advertising prints for products sold through this website. FFAO, LLC. attempts to display the colors of the products shown on this Website as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of color depends, in part, upon the type of computer monitor used by you.

The descriptions of the items on the FFAO, LLC. website are provided by the manufacturers of the products. These descriptions and specifications are the same as, or similar, to manufacturers’ printed or online catalogs. FFAO, LLC. is not responsible for any variation in product description or specification provided by the manufacturer.

The photographs of the items on the FFAO, LLC. website are provided by the manufacturers of the products. These pictures are the same as, or similar, to manufacturers’ printed or online catalogs. These pictures are professionally photographed; however, products may look different once installed depending on the lighting or overall color of the room where installed. Due to finish application along with variations in computer resolution and color, product finish and glass may vary from online images. Some assembly may be required.
FFAO, LLC. is not responsible for the variation in such products.

FFAO, LLC. will not be held accountable for any additional fees a customer might incur during a transaction, such as: brokerage/customs fees, taxes, duties, trucking company delivery fees, electrician reschedule fees/electrician costs, or charge-back/dispute fees due to wrongful disputes.

License & Site Access

FFAO, LLC. grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of FFAO, LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of FFAO, LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of FFAO, LLC. and our affiliates without express written consent. You may not use any meta-tags or any other “hidden text” utilizing FFAO, LLC. name or trademarks without the express written consent of FFAO, LLC. Any unauthorized use terminates the permission or license granted by FFAO, LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of FFAO, LLC. so long as the link does not portray FFAO, LLC., its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any FFAO, LLC. logo or other proprietary graphic or trademark as part of the link without express written permission.

Limitation of Liability

In no event shall FFAO, LLC., its directors, officers, employees, affiliates, successors or assigns or other representatives be liable, whether in contract, warranty, tort (including negligence-whether active, passive or imputed), product liability, strict liability or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of, this website or any content on this website, even if FFAO, LLC. Or its representative has been advised of the possibility of such damages. If you are dissatisfied with this website and the content thereon, or the terms and conditions, your sole and exclusive remedy is to discontinue use of this website. Some jurisdictions prohibit the exclusion or limitation of liability for certain types of damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Modification of Content

FFAO, LLC. attempts to ensure that the Content on this Website is complete and current. As indicated in the DISCLAIMERS set forth above, FFAO, LLC. does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. FFAO, LLC. reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, FFAO, LLC. reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, FFAO, LLC. shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to FFAO, LLC. Please see our Return/Cancellation Policy.